Managing a security crisis effectively, ensuring all stakeholders are involved is essential for any organization.

• Understand the roles and responsibilities of all involved.
• Learn to mitigate a situation through proper communication. 
• Improve negotiation skills - crucial when dealing with unruly or disruptive passengers.

• Senior Managers
• Middle Managers
• Managers / Supervisors
• Technical / Staff

• The threats & risks affecting Aviation Security
• Role & Responsibilities, teamwork
• Effective Communication
• Developing a crisis management plan
• Preparing for a crisis
• Principles of crisis management